Terms and Conditions
To provide you with the advertising services you have ordered, we need information about you.
If you use FCV, FCV or any of our other advertiser-focused websites, you are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some areas of our websites.
1A How we collect information about you
We will collect information about you when you:
use our services;
register with us;
register via an affiliate or 3rd party
set up, look at, or change your profile or account with us;
ask for information from us;
give us a testimonial or other feedback;
enter competitions, prize draws or other special promotions; and
fill in surveys.
We may ask other organisations for information about you. We also buy business information and consumer data from other organisations, so we may get information about you from those organisations also.
1B What information we collect
The information we collect and hold about you may include your:
name (first and last name);
phone and/or mobile phone numbers;
date of birth;
credit history, credit rating or credit score;
password details, answers to security questions (for example your mother's maiden name) or both; and any other information you may give us when you write to us or contact us in other ways.
1C Why we need your email address
When you register on FCV, FCV or any of our other advertiser-focused websites, we collect your email address. We may use it for account administration and for added security. We may use your email address to send you a confirmation of any order or booking you make, if you ask for our products or services and to confirm any profile or account changes you make. We might also use your email address to bring you news such as changes to the way you can use FCV or any of our other advertiser-focused websites or new services and special offers we think you might be interested in. We may also pass your email address on to carefully selected 3rd parties who may or may not use your email address to market their products to you. It is important you understand this as FCV is a known data provider and by accepting these terms you also accept how we use your data.
1D Using Cookies
1E Recording your calls
We may record or monitor calls that you receive from us, or make to us. We do this for security and training purposes and to improve the service we provide to you.
2. How we will use information we collect about you
2A When you use FCV or any of our other advertiser-focused websites
2B Website customisation and advert targeting
We may use the information you give us about yourself when you register on FCV or any of our other advertiser-focused websites to build up a picture of your interests. We may then use this information to try to make sure that when you visit our websites, you don't miss offers and information that might interest you.
2C Tracking how our website(s)are used
We may collect information about activity on FCV or any of our other advertiser-focused websites, or we may use other organisations to collect the information and to share the results with us. We use this information to:
track pages and paths used by visitors to our websites;
target the banner adverts on our websites and on the websites of other organisations; and
track the use of our internet banner adverts and other links from our marketing partners' websites to our websites.
For these purposes, we and the other organisations we use keep information on the path you take to get to our websites and on some of the pages you visit on our websites, using cookies and web beacons. You cannot be personally identified from the information that we or these other organisations collect. For information about web beacons, or the organisation we use (including how to decline their cookies), please read section 10 – Using Cookies on our websites and how you can reject them.
2D When you register or order our products or services
If you register with us or use any other products and services we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for. We keep the information you provide and may use it for several purposes, including:
accounting, billing and audit;
credit checking or screening;
credit, debit or other payment card verification and screening;
safety, security, health, administrative and legal purposes;
analysing statistics, the market and marketing information;
developing, testing and maintaining systems;
studies, research and development;
advertiser or user surveys; and
customer services and to help us in any future dealings with you, for example by identifying your requirements and preferences.
For these purposes we may disclose your information to one or more of the other organisations listed in section 5 – Who we may share your personal information with.
2E FCV's CV distribution service for jobseekers
FCV's CV service works as a CV distributor. By partnering with selected job websites, recruitment consultancies or employers, the CV service redirects your CV to our partners that can use the information with a view to finding you employment.
FCV's CV service will only ever use your details for reasons connected to this service and will never pass on your details to third parties outside of our client base.
We will use your data to manage your registration and allow you to benefit from the CV service including having your CV distributed to current and future partners, jobs by email and monthly newsletters. By accepting these terms you also authorise FCV, its brands and associated companies to offer you carefully selected information via electronic broadcasts, direct mail, SMS or by way of telephone communications.
We may use aggregated information and statistics for tracking the usage of our website and to help us improve the FCV's CV service and other related services.
If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will not ask your permission before we publish it.
2G Direct marketing
For information on how we may market to you, please read section 4 - Direct marketing and how you can change your marketing preferences.
2H Customer surveys
3. When we will contact you
We may contact you:
about any product or service you have asked for or ordered, in order to provide you with that product or service;
about any order to process your request;
about information you have asked for, in order to answer your request;
if you have given us feedback, to discuss that feedback or ask your permission to publish it;
if you have chosen to receive further information from us;
to invite you to take part in surveys about our products and services (it is always up to you whether you want to take part); and
for marketing purposes, unless you tell us to stop (for more information, please read section 4 – Direct marketing and how you can change your marketing preferences).
4. Direct marketing
We offer you the chance to receive news from the FCV and information about our products and services, such as changes to the way you can use FCV or any of our other advertiser-focussed websites and new services and special offers you might be interested in. We may use your registration and/or order history to send you information we think you may be interested in.
Unless you tell us otherwise we will contact you every now and again to see if you are interested in buying any advertising, registering with other sites whom we have partnered with or to simply find out why you have not visited our site recently. If you register or order any of our products and services, we will contact you every now and again with news from the FCV with information about our products and services and to see if you would like to renew your account or buy more advertising from us. We will ask you if you want to receive direct marketing if you:
register for FCV or any of our other advertiser-focused websites;
come to our site from a 3rd party or affiliate;
enter a competition, prize draw or register for a promotion with any company in the FCV.
Unless you tell us otherwise, we and our partners, advertisers and other interested parties may contact you by phone, post, email, text message or any other way (electronic or otherwise). We will normally send you direct marketing by email if we have your email address.
If you would like us to stop sending direct marketing to you, we offer simple ways for you to tell us to stop. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Also, if you are registered on FCV, you can change your marketing preferences at any time by logging on and changing the marketing preferences in "Your Profile".
If you tell us that you do not want to receive direct marketing, we will still contact you in order to confirm and carry out any requests or orders you make with us and for administration purposes.
If you previously chose not to receive direct marketing, but you have changed your mind and would now like to receive news, information and special offers from us, you can sign up again at any time. Simply log on to your FCV account and change the marketing preferences in "Your Profile". If you prefer, you can also change your marketing preference by contacting our customer services team using the details above.
5. Who we may share your personal information with
We may need to share your information with other organisations to provide you with the products, services or information you ask for. We may pass your information to one or more of the following organisations:
other companies in the FCV group;
recruitment consultancies and related businesses;
businesses that purchase 3rd party data;
job related industries;
payment processing organisations;
debt collection agencies;
data processing companies;
government and enforcement agencies, such as Trading Standards, and the police.
Occasionally, this may involve sending your information outside the European Economic Area. For more information, please read section 6 - Where we process your personal information.
If you register or advertise with us, we may share any details you give us with our customers on a case by case basis if there is a genuine consumer dispute, whether or not you agree for us to share it.
Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.
7. How to keep your information up to date
You can view and update your personal details quickly and easily by contacting us through our website.
8. How we keep your information secure
We take the security of your personal information very seriously. We have put in place technology and security policies which are designed to protect the personal information that we hold about you. We also follow the strict security procedures that privacy laws require. These cover storing, using and releasing any information you have provided, and preventing unauthorised access or use.
9. Why we link to other websites
Our websites contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do it at your own risk.
10. Using cookies on our websites and how you can reject them
The first type is a 'session-based' cookie. This means that it is only saved on your hard disk for the time you are using our website. On our websites, this cookie helps the website to 'remember' that you are logged into the site. If you log in and then don't do anything for 20 minutes you will get a message telling you that your session has timed out and that you need to log in again. This is a security measure to help us protect your information.
We only use the second type of cookie on FCV Direct, not on FCV Business or any of our other advertiser-focussed websites. It stays on your hard disk for up to five years. This 'persistent' cookie helps us understand the number of different people coming to FCV Direct, rather than the total number of times the site is used. Without the persistent cookie, if you visited FCV Direct once each week for three weeks we would count you as three separate users. We also use them for research surveys, to make sure you are not invited to fill in a questionnaire too often, or after you have already done so.
If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, our websites may not work properly if you reject our cookies.
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website or visit the Interactive Advertising Bureau's website.
A web beacon - sometimes called a clear GIF (Graphics Interchange Format) or pixel tag - is a line of code that we have installed on some of our pages to help us learn more about how our visitors make use of the content and services that we offer, and to count how often people visit different areas of our websites. A web beacon is invisible to you and doesn't affect the content you see.
Web beacons help us provide a better service to you by allowing us to understand which areas of our websites are more popular with visitors than others. We do not use web beacons to collect any personal information about you, but they allow us to build up general information about how people use our sites. Certain pages on our websites may also contain web beacons put in place by our advertising agencies so that we can measure how useful our advertising on other websites is. Web beacon files let our agency recognise a unique cookie on your web browser, which in turn means we can learn which adverts bring users to our websites. The web beacon only records a limited amount of information that includes the cookie number, the page ID and the time and date you accessed the page. It does not contain your name, address, telephone number or email address. Find out more about web beacons.
11. What rights you have in your personal information and how you can use them
You have the right to ask us not to use your personal information for marketing purposes. For more information, please read section 4 - Direct Marketing and how you can manage your marketing preferences.
You have the right to see information we hold about you with unless your request breaches any of our confidentiality rules or practises around our users and suppliers. If you would like a copy of your personal information, you should contact us asking for our data protection officer to get in touch with you. You will need to pay a processing fee of £10.
13. What privacy organisations we belong to
We are a member of the Information Commissioners Office using registration number ZA251843